What should I do if my device isn't working after configuring the APN?

If you've followed the "How to configure your SIM card in a device" and the issue persists, please contact Customer Support by emailing support@thingsmobile.com and include the following details:

  • A description of the issue you're experiencing.
  • Any error messages provided by the device.
  • The device's user manual.

Wait for a response via email.

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