Returns, refunds and cancellation

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• Are there any fees to cancel the contract?
• How can I deactivate a SIM card?
• How can I get a replacement for a defective SIM card?
• How can I request a refund for a SIM card ordered online but not delivered?
• How can I request a refund of the account credit?
• How can I return a SIM card purchased online?
• How can I terminate the contract?
• How long does it take to process the refund?