Troubleshooting
- Can I port my number to Things Mobile or request a replacement SIM card?
- Can I speak with an operator on the phone?
- Can I update the phone number in my profile?
- How can I contact Customer Support?
- How can I deactivate a data package?
- How can I reactivate a SIM card that was previously deactivated?
- How to configure your SIM card in a device
- How to enable or disable outgoing SMS messages?
- How to enter your tax code correctly during registration?
- I activated my SIM card with an initial recharge, but the SIM is blocked and I don’t see the credit. What should I do?
- I didn’t receive a tracking number for my order. How can I check the shipping status?
- I had €12 of credit with my SIM. Why do I need to recharge?
- I have a shared data package that is disabled. What does it mean?
- I lost my SIM card, can I get a replacement?
- I lost the ICCID of my SIM card, what should I do?
- I sent an SMS but it hasn't been sent and is showing as "inserted." What does that mean?
- I sent an SMS to my IoT device, but I didn’t receive a response. What should I do?
- My account balance isn’t updating after activating the SIM card. What should I do?
- The SIM card is still pending activation, what should I do?
- What are the shipping options to receive a replacement SIM card?