Things Mobile - Help Centre

Credit & recharges

  • Do I receive a notification when my credit is about to run out?
  • Does the account credit expire?
  • How do I activate auto recharge for shared account credit?
  • How do I recharge the account credit?
  • How long does it take for a recharge to be credited?
  • How long does it take for the SIM to disconnect automatically from the network due to lack of data traffic?
  • How often do I need to recharge?
  • How to recharge (MB) a SIM card?
  • Is it possible to have credit for a single SIM card instead of sharing it across all the SIM cards in the account?
  • Is it possible to make a recharge for an amount lower than €30?
  • Is it possible to urgently credit a recharge made via bank transfer?
  • Is the credit included in the SIM card added to the account’s shared credit?
  • Is the credit shared across all SIM cards in the account?
  • What are the available recharge amounts?
  • What is the IBAN for recharge of the shared credit account via bank transfer?
  • What should I do if an error message appears during the recharge process?
  • What should I do if the recharge is not credited?
  • Where can I check my account balance?
  • Where can I find the reference for the last recharge made via the IoT Portal?
  • Which payment methods are accepted?
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