The SIM card is still pending activation, what should I do?

If you purchased a Things Mobile SIM card from the online shop and it appears as "Pending activation" in your IoT Portal, follow these steps:

1. Log in to the IoT Portal

   Go to: https://www.thingsmobile.com/login

   Enter the username and password you received by email when your account was activated.

   If you can’t find your login details, recover them here: Recover credentials

2. Select the SIM card

   Find the SIM card in the portal and select it by ticking the checkbox next to the MSISDN number (starting with +88).

3. Activate the SIM card

   Click the ACTIVATE button (light bulb icon), then click PROCEED.

4. Choose a plan

   Select a pay-as-you-go plan. You can also add a data package (optional).

5. Set up an automation

   Link an automation to the SIM. We recommend using the default automation.

6. Personalize the SIM (optional)

   Add a name and tag for the SIM, if desired. Click PROCEED to continue.

7. Download the contract summary

   Review and download the contract summary shown during the process.

8. Confirm the activation

   On the "Activation summary" page, click PROCEED to confirm.

9. Wait for confirmation

   You’ll receive an email once the activation is complete.

If you followed all the steps but still see "OPERATION IN PROGRESS" next to the SIM card, please contact customer support at support@thingsmobile.com to check the activation status.