Why doesn't the available credit on my SIM card match the expected amount?

If the available credit on your SIM card doesn't match the expected amount, we recommend contacting our support team at support@thingsmobile.com.

To assist you as quickly as possible, please include the following details in your communication:

  • Order number (if the purchase was made via Amazon) or the transaction code (if the order was placed through our online store)
  • Order date
  • SIM card number
Did this answer your question? Thanks for the feedback There was a problem submitting your feedback. Please try again later.