Why am I getting an error when adding an individual data package?

You may have received one of the following messages:

  • The individual data package could not be renewed manually due to insufficient credit: please make an additional recharge and try to add the individual data package to the SIM card again.
  • An error occurred while activating the individual data package on the selected SIM cards: please contact Customer Support by emailing support@thingsmobile.com, including your username (the email used to register) and the SIM card on which you tried to activate the package.
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