Troubleshooting
- What is the delivery time for the SIM card and what should I do in case of delays?
- What should I do if I can’t ping the public static IP address?
- What should I do if I haven’t received my SIM card?
- What should I do if I receive an error message when adding a shared data package?
- What should I do if my device isn't receiving SMS?
- What should I do if my device isn't working after configuring the APN?
- Why am I getting an error when adding an individual data package?
- Why am I receiving the "SIM not available" error during activation?
- Why are all permissions enabled for a secondary user, even after I configured specific ones?
- Why can't the SIM card make or receive voice calls?
- Why can’t my SIM card send or receive SMS messages?
- Why do I see recorded traffic when the SIM card wasn’t connected at that time?
- Why does the SIM card disconnect after activation?
- Why does the SIM card frequently disconnect when connected to a specific operator?
- Why doesn't the available credit on my SIM card match the expected amount?
- Why is $1 being deducted from my account when I use pay-per-use?
- Why is my SIM card not working or having connectivity issues?
- Why is the data traffic recorded on two devices using the Things Mobile SIM card different, even though the consumption should be identical?
- Why is the SIM card linked to another user?
- Why was €1.20 charged yesterday if I didn’t use any data or send SMS messages?